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Internship: Front Desk Receptionist

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[POSTING PAUSED: REVIEWING CANDIDATES]

Community Music School of Springfield is dedicated to providing an equitable and inclusive center of excellence in music education that empowers individuals, inspires creative passion, and promotes well-being in our greater community. We seek to continue to build a diverse staff that reflects the community we serve, and encourage Latino/a and Black individuals to apply. We provide equal employment opportunities to all employees and applicants for employment, and prohibit discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Start date: Flexible May-June 2025

Position Description:
CMSS seeks a part-time intern to support our front desk/reception team. This position is responsible for helping create a welcoming environment for all who come to CMSS, answering questions, and directing inquiries to the proper staff.

Responsibilities:

  • Maintain consistent punctuality and reliability for all shift hours assigned
  • As part of CMSS’ front desk reception team, help all students, staff and visitors feel welcome and comfortable in our space, treating all with respect and empathy to support an organizational culture of equity
  • Answer incoming calls and direct inquiries to the appropriate staff
  • Process and record tuition payments
  • Provide clerical support including data entry, mailing, scanning, copying and maintaining organizational calendars
  • Address any facility, faculty or customer issues that may arise during shift, elevating as needed to a manager
  • Other tasks as assigned

Hours

Hours may vary and will be finalized/confirmed during the hiring process.  During the summer, CMSS is open Monday-Thursday, 8am-7pm and Friday 8am-6pm.

What you will learn/Skills you will gain:

  • Basic administrative skills in a nonprofit arts environment
  • Experience working in an collaborative office environment
  • Develop strong relationships and connections with CMSS faculty, staff and students

Required Qualifications:

  • Responsible, reliable, and punctual
  • Strong interpersonal skills and communication skills; Ability to communicate compassionately and respectfully with people from a different races, ethnicities, cultures, genders, abilities and socioeconomic backgrounds
  • Comfortable with computers, and able to quickly learn new technology
  • Ability to work collaboratively and share responsibility with colleagues, develop and maintain positive working relationships
  • Open to learning new things and adaptable to changes

Preferred Qualifications: Fluent in English and Spanish

Pay rate: $17 per hour

To apply, please email Sierra Simmons, Associate Director, at ssimmons@communitymusicschool.comcreate new email.
The email should include:
1) Your full name; 2) What position you are applying for; 3) A brief description of how you meet the “Required Qualifications” listed above; 4) Your phone number; 5) Your resume if you have one.

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